The short answer
Book your installer as soon as you have a moving date, because many people move at the end of the year and the start of the school year. Update your address with DStv, pack the decoder and smartcard carefully, check dish rules in your new complex or estate, and have the dish installed and tested in the new home.
| When | What to do |
|---|---|
| Six to eight weeks before | Check your new home’s rules on dishes and book your installer |
| Two weeks before | Photograph your setup and note decoder models and smartcard numbers |
| One week before | Update your address with DStv through its official channels |
| The day before | Pack the decoder, smartcard, remote and cables together |
| Moving day | Be there for the dish installation and signal test |
| After the move | Check every TV and keep the invoice |
Moves cluster around the end of the year and the start of the school year, so installer diaries fill up. Booking early gives you a choice of time slots and avoids a gap in viewing. Our guide to moving DStv to a new address covers the details.
Complexes, estates and landlords often have rules on dishes. Read our guide to dishes in complexes, estates and rentals before you book anything.
A good dish and bracket can often move with you. Worn ones may be better replaced. See taking your dish and decoder with you.
See what to check when there is no signal at your new home, and avoid climbing onto the roof.
As soon as you have a moving date. See how early to book DStv relocation.
No. Update your address and move your equipment. Confirm the steps with DStv.
Yes, as part of our DStv relocation service.
Have an installer check it before you rely on it.
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