DStv Guides

How Do I Move My DStv Subscription to a New Address in South Africa?

By the Remtech Installers team · Updated October 2026 · 3 min read

The short answer

Keep your decoder and smartcard, update your address with DStv, and book an accredited installer to set up the dish and cabling at the new home. Have your account details ready and confirm the current steps with DStv, because processes change. Book the installer as soon as you have your moving date.

What to have ready

Your DStv account details and the smartcard number.
The new address, including the complex or estate name and any access details.
Your moving date.
A list of your decoders and which one is the primary, if you use Extra View.
Photos of your current setup, especially the dish and the back of each decoder.
Permission from your landlord, body corporate or estate, if you need it.

Updating your address with DStv

Update your address through DStv’s official channels, such as its website, app or call centre. Ask DStv whether to update before or after you move, because the right timing can depend on your account.

Watch out
Never give your login details or a one-time PIN to someone who calls or messages you about “moving your DStv”. Only use DStv’s own channels.

Moving your decoders: pack them properly

Photograph the back panel of each decoder before you unplug anything.
Note the serial numbers and label which is primary and which is secondary.
Leave the smartcard in the decoder, or keep it safe with it.
Pack in the original box or something well padded, with the remote, power lead and HDMI cable.
Keep them upright and dry during the move.

Take the dish or replace it?

Situation	Usually best
Dish and bracket are in good condition and belong to you	Take them and have them reinstalled
Dish is rusty, cracked or has a loose bracket	Replace them
You rent, or the dish is part of a sale	Check your lease or sale agreement first
You are moving into a complex or estate	Check the rules before anything goes on the roof or wall

Our DStv relocation service covers removal and reinstallation. If you are comparing options, see how to choose an installer.

Got a moving date?

Tell us your old and new suburb and the date. We will quote you for free and plan the visit around your move.

Booking the installer at your new home

Book as soon as you have a moving date, so you have a choice of time slots. Tell the installer your address, your decoder types, the roof type and any access details. Our guide to scheduling an installation covers the whole process.

We do DStv relocations across Gauteng, including Sandton, Centurion, Midrand, Pretoria East and Randburg. We also offer emergency call-outs 7 days a week.

First-day checks at the new home

Check the signal and the picture on every TV.
Confirm all your channels come through.
If you have Extra View, check every decoder is working. See Extra View errors.
Get an invoice and a note of any warranty.
Update your address with DStv if you haven’t already.

Common mistakes

Leaving the booking until moving day.
Throwing out the old brackets and cable before the installer has seen them.
Not checking the complex, estate or landlord rules.
Hiring an installer without checking accreditation.
Forgetting to update the address.

Frequently asked questions

Do I need a new smartcard or decoder?

Usually you keep your existing decoder and smartcard. Confirm with DStv for your account.

What if my new home already has a dish?

Ask an installer to check it. A dish left by the previous owner may be misaligned, damaged or the wrong type for your decoder.

How long before I move should I book?

As soon as you have a moving date, so you can choose a time slot. See our scheduling guide.

Can you move the dish and decoder on the same day I move?

We’ll try to fit around your moving day. Tell us your date when you call.

Will my signal work in a new area?

Satellite TV covers most of South Africa, but check with DStv about anything that depends on your area.

Written by the Remtech Installers team.
We are accredited DStv installers serving Gauteng, with over 10 years of experience. Prices and details here are indicative as of October 2026, so ask us for a quote that fits your home. About us

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How Do I Move My DStv Subscription to a New Address in South Africa?

What to have ready

Updating your address with DStv

Moving your decoders: pack them properly

Take the dish or replace it?

Got a moving date?

Booking the installer at your new home

First-day checks at the new home

Common mistakes

Frequently asked questions

In this guide

Need a quote?

Keep reading

Moving soon? Sort your DStv first

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